Privacy Policy

01Who This Policy Covers

This policy applies to DugaShata Global Solution (the registered parent company) and to the websites and services operated under Answers247, Sahitya Fashion, and DugaShata Tech. Each brand may publish an additional, more specific privacy notice for its own product; where one exists, it supplements rather than replaces this policy.

02Information We Collect

• Contact details you provide, such as name, email address, and phone number.
• Account or order information when you use a brand's services or make a purchase.
• Communications you send us, including support requests and enquiries.
• Technical data such as IP address, browser type, and pages visited, collected automatically via cookies and similar technologies.

03How We Use Your Information

• To provide, operate, and improve the services you request.
• To respond to enquiries and provide customer support.
• To process orders, payments, and deliveries where applicable.
• To send service updates and, where you have opted in, marketing communications.
• To meet legal, tax, and regulatory obligations.

04Legal Basis for Processing

We process personal data on the basis of your consent, the necessity of processing to perform a contract with you, our legitimate business interests, or to comply with a legal obligation, depending on the specific activity.

05Sharing of Information

We do not sell personal information. We may share data with service providers who help us operate our business (such as hosting, payment processing, or delivery partners), between brands within the group for internal administration, or where required by law.

06Data Retention

We keep personal information only as long as necessary for the purposes it was collected, or as required by applicable law, after which it is securely deleted or anonymised.

07Your Rights

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent to marketing communications at any time.
• Object to certain types of processing.

08Cookies

We use cookies and similar technologies as described in our Cookie Policy, which forms part of this Privacy Policy.

09Data Security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10Children's Privacy

Our services are not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the latest revision. Material changes will be highlighted on this page.

12Contact Us

For any privacy-related questions or to exercise your rights, contact us via the details on our Contact page.