Refund eligibility differs by brand and by the type of product or service purchased.
This page sets out the group-wide baseline; each brand's checkout or contract may state more specific terms.
01General Principle
We want every customer to be satisfied with what they purchase from any of our brands.
Where something goes wrong on our side — a fault in a product, a service not delivered as agreed,
or a billing error — we will make it right through a repair, replacement, credit, or refund, as appropriate.
02Sahitya Fashion — Product Returns
- Unused items in original condition may be returned within 7 days of delivery for a refund or exchange.
- Items must have original tags and packaging intact.
- Sale or clearance items are final sale unless defective.
- Return shipping costs are the customer's responsibility unless the item was faulty or incorrect.
03Answers247 — Service Engagements
- Setup fees are non-refundable once onboarding work has begun.
- Monthly or recurring service fees already rendered are non-refundable; cancellation stops future billing from the
next cycle.
- Where a service level commitment is missed as defined in our SLA,
remedies follow the terms of the signed client contract.
04DugaShata Tech — Project & Development Work
- Deposits secure project scheduling and are non-refundable once work has commenced, except where the company
fails to deliver as agreed.
- Milestone payments cover completed work and are non-refundable once the
milestone is delivered and accepted.
- Cancellation of an in-progress project is billed for work completed to date.
05How to Request a Refund
To request a refund, contact the relevant brand
directly through the channel listed on their website, or reach the group office via our
Contact page, including your order or invoice number and the reason for the
request.
06Processing Time
Approved refunds are processed within 7 - 10 business days and returned to the original payment method,
unless otherwise agreed.
07Non-Refundable Situations
- Change of mind after a custom or bespoke service has been delivered.
- Delays caused by information or approvals not provided by the client on time.
- Third-party fees (such as payment gateway charges) that are non-recoverable once incurred.