A Statement of Work is the working agreement between DugaShata Global Solution (through the relevant brand — Answers247, Sahitya Fashion, and DugaShata Tech) and a client, describing exactly what will be delivered, by when, and under what terms. Each engagement receives its own SOW, signed by both parties before work begins; this page explains the standard sections every SOW will contain.
Every SOW is issued by the operating brand carrying out the work (for example, DugaShata Tech for a software project, or Answers247 for a support engagement), acting under the authority of {GROUP} as the registered parent entity, and the named client organisation or individual.
Each SOW lists concrete deliverables (a document, a working system, a completed campaign, a support metric, etc.) against a proposed schedule of dates or phases. Timelines are estimates unless explicitly marked as fixed, and are subject to change if the scope changes or client-side dependencies are delayed.
Work outside the agreed scope — new features, additional revisions, or expanded deliverables — is treated as a change request. Change requests are quoted and confirmed in writing before being added to the timeline or invoice.
The SOW names a point of contact on each side. The client is responsible for providing timely feedback, access, and materials needed to complete the work; delays on the client side may shift delivery dates accordingly.
Deliverables are considered accepted if the client does not raise written objections within the review period stated in the SOW (typically 5–7 business days). Formal sign-off closes the engagement or milestone.
Either party may terminate an active engagement with written notice as specified in the individual SOW. Work completed and costs incurred up to the termination date remain payable.